When buying new suspension from us we always work very closely with specification cards and our personal data log to ensure the correct springs and valving is fitted to your new suspension to ensure the best performance is always found straight out of the box, there is always a small chance we could be unable to find the perfect setting first time round, this doesn’t mean you have to accept this, simply call our workshop and discuss the issue with one of our colleagues who will always be happy to help you resolve any issues you may have.
Sometimes we will have the means to sell used suspension from our test bikes or even sponsored riders, when this happens there is always the possibility for you to grab a bargain by purchasing used suspension from an authorised sales and service centre like ourselves, all of our work is fully guaranteed and set-up to the new riders weight and ability as you would expect. Used doesn’t have to mean abused!
We always try our best to keep our customers happy, we do understand sometimes parts are ordered and then no longer required, if this happens we kindly ask you to return the parts to us in the unused state we had originally sold them in along with a copy of your invoice and a brief note of why they’re being returned. As you can imagine, there is a small 5-10% handling fee depending on the product which allows us to reinstall the parts into our system and restock the shelves ready for the parts to be resold to the next customer.